globe service provider makes my head @_@

I was surfing the net a while ago when a notification from a number '2312' came.
It made me panic and my eye drop because of the message it contains.


It says 'My unbilled charge as of 12/30 is PHP10k+ break down is SMS = PHP30, INTERNET = P10k'.


I was like .... what the!. I thought I had the unlisurf plan + a freebie (A, which gives you 200 free text and 10 mins call to globe subscribers). Without further a do, I rushed to the computer, and contacted their live customer support. 


I don't want to pay that 10k charge.. I have many debts to pay.


 And up until now, I am still waiting for the customer care's response.  (It took her forever to respond. I am dying to know if I have to pay that amount T_T)